Return & Refunds

At Opal Roams, we strive to ensure customer satisfaction. Please review our return and refund policy below.

1. Returns

• Products must be returned within 7 days from the date of delivery.

• Items must be unused, in their original condition, and with all packaging and tags intact.

• Certain products (e.g., personalized or perishable items) may not be eligible for returns.

2. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to the original payment method.

• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

• If you need to exchange an item, please contact us before returning the product.

4. Return Process

• To initiate a return, contact us with your order details.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.